Cosplayfuns value our customers and want to ensure that you have a positive shopping experience with us. If you are not satisfied with your purchase, or if you discover a quality issue with your product, we offer a refund service. Please read the following information carefully to understand our refund policy:
Situations When We Refund
Product issues
We are committed to providing you with high-quality items. However, if the product you received does not match the product you ordered, or the product has some quality problems. If you want to return or replace the product due to a product problem, please contact the customer service staff in time and provide videos or photos of the product problem. We will process the refund or exchange request within 10 working days after inspecting the product.
Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
PayPal Issues
If your PayPal account name and address do not match your order’s name and shipping address, we will email you for verification. If you do not reply to us within 14 business days, we will automatically refund the order.
Refund Eligibility:
- You must submit a refund request within 30 days of your purchase.
- The product must be unused and unopened, in its original packaging.
- The product must be a genuine product sold by us. Gifts are not eligible for refunds.
- Customized products are not eligible for refund requests.
Refund Process:
- If you would like to request a refund, please contact our customer service team within 30 days of your purchase, providing your order number, product information, and reason for refund.
- We will review your request and provide you with a return address once your request has been approved.
- You will need to package the product securely and ship it back to us.
- Once we receive and confirm that the product meets the refund eligibility requirements, we will refund the purchase price to your original payment account or credit card within 10 business days.
Refund Amount:
- If the product has a quality issue or is not as described, we will refund the full amount, including the product price and related shipping costs.
- If the product does not have a quality issue but you still want a refund, we will refund the product price but not the initial shipping and handling fees.
- All refunds will be provided in full, minus shipping and handling fees. We cannot refund initial shipping and handling fees unless the order was our mistake.
- For specific details on returns and exchanges, please refer to our returns and exchanges policy.
Refund Method:
- We will refund the amount to your original payment account or credit card.
- If you used a gift card to make the purchase, we will refund the amount to your gift card.
Refund Time:
- Once we confirm that the product meets the refund eligibility requirements, we will refund the amount to your account or credit card within 10 business days.
- Please note that bank processing times may affect the time it takes for the refund to appear in your account.
- If we approve your return and it has been more than 15 business days, please contact us at [email protected].
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you have any further questions or concerns, please feel free to contact our customer service team. [email protected]